Information pursuant to Article 13 of the General Data Protection Regulation (GDPR)

In connection with the use of this service, YANMAR Compact Germany GmbH collects, processes and uses personal data as the responsible data processor. In order to make the handling of your data transparent and comprehensible, YANMAR provides you with more detailed information below.

Processing Personal data

(1) Definitions

Personal data” means any data relating to an identified or identifiable natural person, including, without limitation, name, address, date of birth, telephone number, e-mail address and user IDs of User residing in the EEA.

Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Controller” means a legal person, etc. which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor” means a legal person, etc. which processes personal data on behalf of the Controller.


(2) Types of personal data to be collected

The Company will collect the following types of personal data concerning Users in connection with the Service:


YANMAR-Schaeff Warranty System (SWS)

(a) Dealer Name

(b) Contact Name

(c) E-mail address

(d) Postal address

(e) Phone number

(f) Fax number


YANMAR Construction Support Portal

(a) Name

(b) Company Name

(c) Company country

(d) E-mail address

(e) Phone number

(f) Postal address


YANMAR iStore Portal

(a) Name

(b) E-mail address

(c) Dealer Name

(d) Dealer / Customer postal address


YANMAR Sales & Marketing Dealer Portal

(a) Dealer Name

(b) Dealer postal address

(c) Contact Name (“dealer admin”)

(d) Contact e-mail address + phone number

(e) E-Mail address of dealer employees listed by dealer admin

(f) Mobile phone numbers of dealer employees listed by dealer admin

(g) Sub company address of employees if available /requested


(3) Purposes of use of personal data

The Company will process the Users’ personal data for the following purposes:


YANMAR-Schaeff Warranty System (SWS)

(a) Management of the submission, processing and crediting of Applications for Adjustment

(b) Response to inquiries and requests from customers

(c) Enabling payments within the scope of warranty processing

(d) Provision of after warranty service

YANMAR Construction Support Portal

(a) Provision of technical documents and product information for customers

(b) Download of service documentation, training and equipment information


YANMAR iStore Portal

(a) Enabling the ordering of spare parts

(b) Linking part orders with YANMAR’s Enterprise Resource Planning


YANMAR Sales & Marketing Dealer Portal

(a) Access provision to price lists

(b) Access to product, sales and marketing materials


If the Company is to process the Users’ personal data for purposes other than the above, the Company will notify Users in advance such new purposes of use and other matters as required by applicable laws.

By manifesting their intention to consent to this Privacy Policy, Users will be deemed to have consented to the processing of their personal data by the Company within the scope of the above purposes of use, and the Company will process the Users’ personal data based on such Users’ consent; provided, however, that Users may withdraw such consent at any time, which such withdrawal shall not affect any legitimate processing performed pursuant to the consent prior to the withdrawal.

The Company may require Users to provide their personal data in connection with the provision of the Services. In such case, if certain Users do not provide its personal data, the Company may be unable to provide the Services.


(4) Legal Basis of Data Processing

The legal basis for data processing in the course of the performance of the contract with its customers is Art. 6 Section 1 lit. b) GDPR.


(5) Retention Period

The Company will retain the Users’ personal data to the extent the Company requires such data for achieving the purposes of use specified in (2) above, and will promptly delete the same when such data is no longer necessary.



(6) Third Party Transfer

The Company may provide the Users’ personal data to third parties such as the subsidiaries and affiliates of the Company, dealers, retailers, cloud vendors of the Company, etc., to implement the purposes of use specified above. Such third parties which the Company may provide User’s personal data include those located in countries outside the EEA (including, without limitation, Japan; the same shall apply hereinafter), and the Users are deemed to have consented to the following matters by consenting to this Privacy Policy:

(a) Certain countries outside the EEA may not be furnished with the same level of data protection laws as the EEA, thus part of the rights granted to Users within the EEA may not be available;

(b) Users’ personal data may be provided and processed for the purposes specified in (2) above; and

(c) Users’ personal data may be provided to third parties located in a country outside the EEA.


In addition to the above, if the Company is to transfer the Users’ personal data to a third party located in a country outside the EEA, the Company will ensure that adequate measures are taken concerning the protection of the Users’ personal data such as by executing standard contract clauses based on the GDPR.


(7) Disclosure, Correction, and other Procedures concerning the Personal Data

The Users are entitled with the rights to access to, request for correction, request for deletion, request to limit the processing, object to the processing, and request for data portability, with regards to the personal data retained by the Company pursuant to the provisions of relevant laws and regulations. Such requests shall be attended to the contact point set forth in “(11) Contact Information” as per below.

The Company may refuse the Users’ request if the Company deems that there is no basis for such request or if the request is deemed excessive.

The Users may file objections to the data protection authorities having jurisdiction over the location of the Users’ domicile with regards to the processing of their personal data by the Company.


(8) Unsubscribing from direct marketing

If Users wish to unsubscribe from the Company’s direct marketing, such Users should contact the contact point set forth in “(11) Contact Information” below.


(9) Safety Management Measures

In order to protect the personal data from unauthorized access and loss etc., taking into account the type of personal data, the degree of sensitivity and the degree of affect to the Users including economic influence and mental harm in case the personal data is unlawfully infringed, the Company has comprehensively evaluated and judged the risks of personal data infringement, and has implemented necessary and appropriate personal, organizational and technical safety management measures in accordance with such the risk of personal data infringement, and further, will review such safety management measures as necessary, set up the process for taking corrective actions, and constantly make effort to improve its security.

The Company will make effort to appropriately manage personal data by restricting the entry of outsiders into the offices where the processing of personal data takes place, conducting educational awareness raising activities targeting all officers and employees involved in the protection of personal data, and appointing managers in charge for each division which processes personal data.

If the Company, in its role as a Controller, contracts a Processor, the Company shall select a Processor which is capable of implementing appropriate technical and organizational measures and shall manage such Processor in an appropriate manner.

Pursuant to the GDPR, the Company shall prepare records of the processing of personal data.


(10) Continuous Improvement

The Company shall continuously review and revise its efforts regarding the processing of personal data in order to correspond with changes in the GDPR, processing methods and the environment.


(11) Contact Information

The Company’s contact point regarding this Privacy Policy is as shown below. Any questions or concerns regarding this Privacy Policy or the processing of personal data by the Company, or any requests concerning access, correction, deletion, limitation of processing or data portability of the personal data shall be attended to this contact point:


YANMAR Compact Germany GmbH
Kraftwerkstraße 4
D-74564 Crailsheim

If you have any questions or suggestions for the external data protection officer of YANMAR Compact Germany GmbH, you can reach him at the following contact information:

KINAST Rechtsanaltsgesellschaft mbH
Hohenzollernring 54
D-50672 Köln


The internet sites of Yanmar Compact Germany use cookies to prepare content for visitors. Generally all visitors are logged in the system anonymously. Without the use of cookies you cannot use central features of the website, this applies amongst others to the product comparison (saving your selection), wish list and download centre. If you have any concerns about this, you can adapt your cookie settings in your browser or deactivate all cookies. Please check with your browser manufacturer or use the internal browser help.


The internet sites of Yanmar Compact Germany use services by third parties, who may also use cookies. This includes YouTube, GoogleMaps and the service AddThis, to recommend pages in social networks. These functions are marked separately and initially deactivated when the page is loaded.

With the activation you agree to the data protection policy of the respective providers. Yanmar Compact Germany is not responsible for the content or the processing or your data by the third party. The sole responsibility lies with the respective third party. Yanmar Compact Germany shall not be liable for any damages which may incur.


This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", small text files, which are stored on your computer and allow your use of the website to be analyzed. The information generated via the cookie regarding your use of the website is normally sent to a Google server in the USA where it is stored. If IP anonymization is activated on this website, however, your IP address will firstly be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent by Google to a server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports regarding website activities and to perform further services for the website operator associated with the use of the website and the Internet. The IP address forwarded from your browser via Google Analytics will not be combined by Google with other data. You can prevent the saving of cookies via your browser software settings. We would, however, point out that if you do this, you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent Google from collecting and processing the data created by the cookie which relates to your use of the website (including your IP address) by downloading and installing a browser plug-in that can be found at the following link (

You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is stored that prevents future collection of your data when visiting this website:


Deactivate Google Analytics


For further information regarding conditions of use and data privacy, visit or We would advise you that Google Analytics has been enhanced on this website via the code "gat._anonymizeIp();" to ensure anonymous recording of IP addresses. We also use Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not want us to do this, you can deactivate this via the ads preferences manager (


Products and services from WiredMinds AG ( are used on this website for marketing and optimization purposes. This involves the collection, processing and storage of data, which are used to create a use profile under a pseudonym. The use profiles are completely anonymized wherever possible and reasonable. This may involve the use of cookies. Cookies are small text files stored in the Internet browser of the user and used by the Internet browser for recognition purposes. The data collected, which may include personal data, is forwarded to WiredMinds of collected by WiredMinds directly. WiredMinds may use information generated by visits to the website to create anonymized use profiles The data collected in this way will not be used to personally identify the visitor to the website without obtaining separate consent from the party concerned. Nor will such data be combined with personal data relating to the person behind the pseudonym. Where IP addresses are collected, these will be anonymized immediately following collection by deleting the final block of numbers. Consent to the collection, processing and storage of data may be revoked at any time with future effect."  


Exclude from website tracking.


We reserve the right to make changes to the data protection declaration at any time, having regard to the applicable data protection regulations.